2K SAS GROUP is a company incorporated under Colombian law, with its main domicile in the city of Medellín whose corporate purpose is the design, manufacture and marketing of clothing, in compliance with the provisions of Law 1480 of 2011 "consumer statute" defined the guarantee as a temporary obligation in charge of every supplier or marketer to answer for the quality, suitability and safety of the products or services that are placed on the market. The foregoing means that manufacturers, importers and marketers of a certain service or product must respond to the consumer for the items they distribute or the services they provide in terms of those characteristics determined by law.

It is then for this reason that the company GRUPO 2K SAS serves to communicate to all its consumers the policies of quality, compliance and legal guarantee offered in each of our products and services.

TITLE I

DEFINITIONS.

QUALITY: As defined by the consumer statute, the quality of a good or service is the condition that a product meets the inherent characteristics and those attributed by the information provided about it. Thus, in Colombia, whoever produces, imports or markets a product or service has the duty to (i) ensure that it complies with the regulations and technical standards that are in place for the preparation or provision of these and, (ii) to provide all the information that is available, so that the consumer can make a conscious decision regarding what he acquires.

SUITABILITY: It is defined as the aptitude of the product or service to satisfy the need for which it has been produced or marketed and safety refers to the condition of a product in accordance with which, in normal situations of use, duration, maintenance and information provided, does not present unreasonable risks to the health or integrity of consumers.

In this way, the obligation to respect the guarantee arises when there is a failure or damage to the product or service, that is, when the quality or suitability conditions are affected.

WARRANTY: The guarantee is an inalienable right of all consumers, which cannot be limited by the free autonomy of the will of the producers or marketers in the market and which must be made effective when the

affectation of the product -as already said- in its quality or suitability characteristics, with the corresponding repair by the supplier or marketer, if possible, with the exchange for one of the same or similar characteristics, or the return of the money.

Thus, when a situation does not arise that gives rise to making the guarantee effective because the claim has nothing to do with the quality or suitability of a particular product or service, it is not mandatory for the supplier or marketer to accept the return or the exchange of the merchandise and they will always be able to set their own return or exchange policies in the way they deem appropriate, with the terms, restrictions and limitations that they want (for example, not allowing the exchange of personal hygiene products, underwear , swimsuits, promotional products); as long as consumers in the market are provided with sufficient, clear and appropriate information on such policies

TITLE II.

SHIPPING POLICY

COVERAGE.

GRUPO 2K SAS makes shipments to all municipalities in the Colombian territory through allied companies, responsible for guaranteeing security and coverage, so that your purchase reaches the address you want.

DELIVERY TIMES

The delivery time of the products is between one (01) and five (05) business days for national shipments and between five (05) and seven (07) business days for shipments outside of Colombia, according to the shipping times required by the third party authorized by GRUPO 2K SAS to complete said operation. Deliveries cannot be scheduled for an exact time and must be destined for a safe and punctual address, such as your home or office. In periods of Mother's Day, Christmas, black days and/or sales, delivery times may increase, they are subject to the availability of the service by the carriers.

Delivery times begin to count from the approval of the payment through the virtual or telephone platform, which will be given once the financial institution or other entity responsible for the means of payment used, confirms the availability of resources. It can be affected by force majeure events, as well as by the town in which you are and the day/time you make the purchase.

At the time of payment approval, you will receive an email with the confirmation of the order, later, by the same means, you will be provided with all the shipping information, waiting times for receipt and details of the relevant financial transfer, in addition to attaching the proper purchase invoice to enforce compliance with this warranty policy.

For purposes of calculating delivery times, the date and time of payment approval must be taken into account as follows: our payment platform must approve the transaction according to the data analysis.

• Payments by credit card and using the PSE button, may take up to (1) business day for approval.
• Payments with Efecty and Baloto the payment information can take up to (1) business day after the payment is made.

If you have any questions about the shipment or if your order does not arrive within the stipulated period, contact us through our email address brunalingerie@hotmail.com, WhatsApp + 57 323 288 4239.

The product may be received or inspected by any person of legal age who lives or is present at the place of delivery, for which the signature of the transporter's guide will suffice.

In the event that the product has signs of damage or ruptures in its packaging at the time of delivery, you must register it in the transporter's guide as an observation, making the immediate return of the product and contact us at + 57 3232884239 (during business hours). Monday to Friday from 8am-5pm), through our email info@bruna.co or in the "Contact us" form on our website.

COST OF DELIVERY

The shipping cost will be determined depending on the destination, weight and volume of the package. The value will be calculated at the end of the purchase process and will be informed at the time of settlement of the order, before you make the payment.

Shipping will be free for purchases over TWO HUNDRED FIFTY THOUSAND PESOS ($250,000) made in Colombia, or THREE HUNDRED DOLLARS ($300) for purchases abroad.

Notwithstanding the foregoing, GRUPO 2K SAS reserves the right to omit or modify the limits for the collection of shipments and in any case, this value will be announced prior to the acceptance of the order and payment by the client.

TITLE III.

EXCHANGE AND RETURNS POLICIES.

RETURNS

RIGHT OF WITHDRAWAL

The following policy only applies to purchases made through https://www.brunalingerie.com/ or the WhatsApp line + 57 3176985237.

In accordance with the right of withdrawal enshrined in article 47 of Law 1480 of 2011 Consumer Statute, to exercise the right of withdrawal you must return the product by the same means and in the same conditions in which you received it, it is not applicable goods for personal use, such as clothing, underwear and bathing suits.

To manage the return of your product, you must inform by submitting a formal request, sent to the email info@bruna.co or by sending a WhatsApp message to the number +57 323 288 4239, indicating that it will be exercised, our team support will indicate the steps to follow to exercise the right of withdrawal.

After submitting the claim, the team in charge will indicate where the package should be sent, the product must undergo a quality inspection to verify compliance with the terms described in this policy. A date for collection by the transport company will be coordinated, keep in mind that the shipping costs to return your products and exercise your right of withdrawal, are at your own expense, GRUPO 2K SAS reserves the right to recognize said withdrawal if the product it was still used for the first time.

To request the return of products you must meet the following conditions: (i) The maximum period to request a return is FIVE (05) calendar days from the date of delivery of the products.

(ii) The product must be in perfect condition, it must not have been used or washed, contain the original labels, accessories and packaging, finally it must not have signs of use or have been modified or altered from its original state.

(iii) In accordance with numeral 7 of article 47 of Law 1480 of 2011, goods for personal use are excepted from the right of withdrawal.

In the event that the aforementioned requirements are met, GRUPO 2K SAS will return the total amount you paid for the garments, this payment does not include transportation costs, which must be assumed by the buyer, without discounts or withholdings. The return will be made within a maximum period of (30) calendar days, through one of the following ways:

• Electronic Transfer: Within (10) business days after receiving the product.
• Reversal of payment: Thirty (30) business days after receiving the product. It is made to the same account or credit card from which the purchase was made. • Bank Account Consignment: Thirty (30) business days a bank consignment will be made in the name of the client.

PAYMENT REVERSION

The law provides that in sales made through electronic commerce mechanisms, such as the Internet and where a credit card, debit card or any other electronic payment instrument has been used to make the payment, the participants in the payment process must reverse the payments. that the consumer requests when he is subject to fraud, or corresponds to an unsolicited operation, or the product purchased is not received, or the product delivered does not correspond to what was requested or is defective.

In order for the reversal of the payment to proceed, within five (5) business days following the date on which the consumer learned of the fraudulent or unsolicited operation or that he should have received the product or received it defective or that did not correspond to what was requested, the consumer must submit his request to GRUPO 2K SAS and return the product, when applicable.

To process the return of the products (for cases in which their delivery has been made), the GRUPO 2K SAS Customer Service area will coordinate with the Customer the date and time in which the transportation company will collect the products.

CHANGES

If you want to make a change, of any of our products, you can do it like this:

• Purchases made in physical stores may be exchanged by shipping or directly at our on-site points of sale
• Through the website, when you have made the purchase by this means.

Keep in mind that GRUPO 2K SAS reserves the right to accept changes, returns or guarantees with prior analysis of the product. Verifying the state of the garment in the aforementioned conditions.

To request the change of products, you must meet the following conditions: (iv) The maximum term to request a change will be thirty (30) calendar days from the date of delivery of the products.

(v) The product must be in perfect condition, must not have been used or washed, contain the original labels, accessories and packaging, and finally must not have been modified or altered from its original state.

(vi) Promotional products do not have change. Remember that you will have our 90-day guarantee.

(vii) Keep in mind that accessories, tights and bodies do not have change.

The change must be for a value equal to or greater than the value of the product, in which case the customer will pay the excess value if he wishes to replace his product with one of higher qualities than the initial ones.

1. Change at GRUPO 2K SAS points of sale you must deliver the product at any BRUNA point of sale, present the document equivalent to the invoice and the ID number of the person who made the purchase, or request the change through our email info @bruna.co , attaching the following information: Full name, identity document, contact telephone number, reference of the product you wish to change and the store where you made the purchase
2. Changes through the website, you can change through our email info@bruna.co , attaching the following information: Full name, identity document, contact telephone number, reference of the product you want to change, order number, email email used to place the order.

Once the change request has been filed with the necessary data for it, compliance with the requirements and origin of the change will be analyzed.

If the change is appropriate, a date is scheduled for collection by the transport company, according to the day that is coordinated with the client to make the return of the product or at the time of delivery.

Our team will schedule the collection of your package at the address you previously provided us, the items for changes will be reviewed by our quality team, once the change is approved, the new product will be shipped.

When the Customer delivers the product to the carrier, it must already be properly packaged. You can use the same packaging in which the order was received, however, this must be adequate according to the nature of the product so that it is not affected during the transportation process.

GRUPO 2K SAS will respond to your request within a period of fifteen (15) to twenty (20) business days, by email or another system that GRUPO 2K SAS deems convenient.

Your first change is FREE, if you are not satisfied with the new product and want to change it again, you must assume the cost of shipping, making it reach our facilities

In the event that your product does not meet the criteria of our exchange and return policy, we will inform you with an email of the reason why the change is not applicable and the product will be returned to the initial shipping address. GRUPO 2K SAS reserves the right to charge the Customer for said shipment.

For the purposes of requesting a change, we recommend you take into account:

• It is important that you verify the status before removing the label and actually delivering the garment or accessory.
• You must present a document equivalent to a purchase invoice and/or the purchase order as appropriate when it is done through virtual portals. • As a general rule, GRUPO 2K SAS does not refund money and if considered viable, it will do so by issuing a credit note valid for up to six (06) months, for the same value of the product or products subject to change.

accepted, reserving the possibility of restitution of money in specific cases and valued according to quality and compliance standards. • All changes are subject to inventory availability.

TITLE IV.

WARRANTY, REPAIRS AND PRODUCT CARE POLICIES.

At GRUPO 2K SAS we manufacture and market products with excellent quality standards, therefore, they are fully guaranteed. Customers must carefully read the instructions for use and washing and the use and care labels; However, if the product were to have quality defects despite its proper use, during the validity of the guarantee, or if it arrived imperfect, the following procedure will be followed:

The guarantee covers manufacturing defects, the term of the guarantee is NINETY (90) CALENDAR DAYS counted from the invoice date. The guarantee does not cover the normal deterioration of the product, misuse, or damage caused by not following the instructions for care or maintenance of the products.

The response of the approval to the guarantee will be subject to the result of the technical evaluation carried out by GRUPO 2K SAS

You should bear in mind that a product does not have a guarantee if:

• The detailed instructions on the use and care instructions label have not been followed.
• The product had contact with chemical products, detergents or bleaches that cause discoloration of fabrics.
• The damage or breakdown is the product of incorrect use of the product.
• The product was altered, violated or modified by the client. • The damage or breakdown is the product of normal wear and tear on the product. • When the damage comes from misuse of the product by the consumer.

If the same reference is not available, the client may choose one of the same type and/or similar characteristics, or request that the value of the defective product be registered as a credit balance (credit note) which will be applied in a next purchase. The credit note will be valid for six (6) months from the date it is issued.

GRUPO 2K SAS reserves the right to accept the garments with prior analysis of the product. This must be delivered in good hygienic conditions.

Transportation costs in cases of acceptance of the guarantee are borne by GRUPO 2K SAS. If your request is not approved, you will have to pay the shipping costs so that we can send your garment back to you.

To make the guarantee of any of the products effective, the customer may make his request through the website or at any of our points of sale as follows:

• For physical stores it is necessary to have the invoice to be able to make the change, for requests through email: to manage your request, you must write to us through our email info@bruna.co, attaching the following information: Full name, identity document, contact telephone number, reference of the product you wish to change, the order number, email used to place the order, if you have purchased the products at any of our physical locations, you must indicate which one was made the purchase.

The customer service area of ​​GRUPO 2K SAS will review the request and, if appropriate, will request the return of the product for its physical review, coordinating with the customer the way in which the product must be returned within a maximum period of FIFTEEN ( 15) CALENDAR DAYS.

In the event that the guarantee applies, GRUPO 2K SAS will indicate the procedure to make it effective and otherwise a formal response will be generated explaining the reasons why it does not apply and will return the product(s) to the initial shipping address. . It is important to note that in this case the return shipping cost will be at your expense.

CARE RECOMMENDATIONS:

• Gentle hand wash. Avoid rubbing the garment and using bleach. Use cold water and mild soap.
• Do not soak or twist.
• Do not use a washing machine or dryer.
• Dry in the shade

PERSONAL DATA PROTECTION POLICY

This policy is issued in compliance with Law 1581 of 2012, Decree 1377 of 2013, Law 1266 of 2008 and regulations that modify or add the personal data protection regime and seeks to guarantee that GRUPO 2K SAS in its capacity as responsible for the management of personal information, carry out the treatment of the same in strict compliance with the applicable regulations, guaranteeing the rights that the Holders of the information assist them. Personal data will be used only for the purposes for which it is authorized, especially those indicated in the title "Data processing and its purpose" of this policy and on the basis of current law and regulations.

1. Identification data of the data controller:

• Name: 2K SAS GROUP.
• Address and Address: Carrera 79 No. 35-11
• Telephone: +57 604 581 1477
• Email: brunalingerie@hotmail.com
• Website: https://www.brunalingerie.com/

2. Definitions:

For the purposes of compliance and execution of the procedures established in this policy, the following definitions are taken into account:

• Authorization : Prior, express and informed consent of the owner to carry out the processing of personal data.
• Notice of Privacy: Verbal or written communication generated by the person in charge, addressed to the owner for the processing of their personal data, through which they are informed about the existence of the information processing policies that will be applicable to them, the way to access them and the purposes of the treatment that is intended to be given to personal data.
• Database: Organized set of personal data that is subject to treatment.
• Personal data: Any information linked or that can be associated with one or several determined or determinable natural persons.
• Public data: It is the data that is not semi-private, private or sensitive. Public data is considered, among others, data related to the marital status of people, their profession or trade and their quality as a merchant or public servant. Due to its nature, public data may be contained, among others, in public records, public documents, official gazettes and bulletins, and duly executed court rulings that are not subject to confidentiality.
• Sensitive data: Sensitive data is understood to be those that affect the privacy of the owner or whose improper use may generate discrimination, such as those that reveal racial or ethnic origin, political orientation, religious or philosophical convictions, membership of unions, social organizations, of human rights and guarantees of opposition political parties, as well as data related to health, sexual life and biometric data.
• Treatment: Any operation or set of operations on personal data, such as collection, storage, use, circulation or deletion. • Person in charge of the treatment: Natural or legal person, public or private, that by itself or in association with others, performs the processing of personal data on behalf of the data controller.
• Responsible for the treatment: Natural or legal person, public or private, that by itself or in association with others, decides on the database or the treatment of the data.
• Headline: Natural person whose personal data is processed. • Information: It refers to an organized set of data contained in any document that the controllers and processors generate, obtain, acquire, transform or control.

3. BEGINNING

In accordance with the law, GRUPO 2K SAS will act in all collection, management and elimination of personal data in accordance with the principles that must be followed in all Processing of Personal Data and protection of the HABEAS DATA law, they are:

• Legality: For the treatment of personal data, it will be subject to the provisions of the Law and other provisions.
• Purpose: The owner will be informed of the purpose of the treatment given to personal data, which must be legitimate in accordance with the constitution and the law.
• Freedom: The processing of personal data will only be exercised by GRUPO 2K SAS with the prior, express and informed consent of the owner; or by legal or judicial mandate. • Veracity or Quality: The information subject to the processing of personal data must be true, complete, exact, updated, verifiable and understandable. The processing of partial, incomplete, fractional or misleading data is prohibited. • Transparency: 2K SAS GROUP guarantees the owner the right to obtain at any time and without restrictions, information about the existence of their data. • Access and Restricted Circulation : The treatment that will be given to personal data will be subject to the provisions established in the law and the Constitution. Personal data may not be available on the internet or in other means of dissemination or mass communication, except those that are of a public nature or those in which access is technically controllable to provide restricted knowledge to the owner or authorized third parties.
• Security: The information subject to treatment will be protected through the use of technical, human and administrative measures that provide security to the records, avoiding their adulteration, loss, consultation, use or unauthorized or fraudulent access.
• Confidentiality: The persons involved in the processing of personal data that are not public in nature, are obliged to guarantee the confidentiality of the information provided. Even after the end of their relationship with any of the tasks that comprise the treatment.

4. DATA PROCESSING AND ITS PURPOSE:

The data will be used by GRUPO 2K SAS for the development of its corporate purpose and the contractual relationship that links it with the Owner of the Personal Data, if any. Personal data is collected, stored, organized, used, circulated, transmitted, transferred, updated, rectified, deleted, eliminated and managed in accordance with the purpose or purposes of each type of Treatment.

4.1. WEBSITE DATA PROCESSING

The following are the obligations, duties, minimum practices and warnings that should guide the user's conduct on the website.

The user agrees to provide GRUPO 2K SAS true and complete information about himself. Additionally, the user undertakes to keep this information updated.

2K SAS GROUP . reserves the right to withdraw without prior notification to the user if the information is considered harmful or harmful.

2K SAS GROUP is not responsible for the use that third parties may make with the information improperly secured and protected by the user.

The user will not collect or disclose the personal data or information of other users of the GRUPO 2K SAS website .

The provision of false information or the omission of any obligation, gives the right to GRUPO 2K SAS to automatically terminate, without prior notice and definitively, the provision of services to the user.

By using the www.brunalingerie.com.co website or by providing personal information, you are authorizing us to collect, use and disclose your personal information in the manner described in this policy.

4.1.1. GENERAL ASPECTS OF THE WEBSITE

The following are the general aspects that guide the privacy policy of the website: https://www.brunalingerie.com/ 

• This website, its information and content are public knowledge, therefore, the acceptance of this privacy policy is a mandatory and essential condition for the user to use them.
• The user and visitor to the website agrees to know, abide by and comply with all national and international laws, regulations and uses related to their obligations and duties under this privacy policy.
• The acceptance of this privacy policy by the user of this website will take place when the following is presented:

– Supply of data in the registration forms of the website.

– The use of the mechanisms of acceptance, security and access to the website established by GRUPO 2K SAS

– The consultation of any content incorporated into the website.

– The use of any of the services available on the website.

4.1.2. COLLECTION ACCESS AND USE OF INFORMATION

The following are the guidelines of our privacy policy regarding the collection, access and use of registration information provided by the user through the website https://www.brunalingerie.com/ 

• The data or personal or general information that GRUPO 2K SAS . collected from the users of its website, will be used exclusively to fulfill the purposes of its website and its use is established in accordance with the privacy policy.
• The user of the website, with the acceptance of this privacy policy, authorizes GRUPO 2K SAS . to carry out an authorized treatment of all personal and general data provided to the company through the website.
• The registration information requested from the user is the minimum to comply with legal regulations in Colombia and international practices on privacy and data protection on the Internet.
• The site user authorizes GRUPO 2K SAS to automatically process the requested information in order to offer a more efficient and personalized service. Likewise, the user authorizes GRUPO 2K SAS . to disclose, assign or transfer your personal data and the information provided to other organizations linked or associated with GRUPO 2K SAS.
• The information provided by users will in no case be shared with third parties, except for organizations linked to GRUPO 2K SAS
• 2K SAS GROUP You may conduct surveys at any time to assess site traffic and perceived quality.

4.2. TREATMENT OF SENSITIVE DATA:

The use of sensitive data is prohibited, except when:

1. to) The Holder has given his explicit authorization to said Treatment, except in cases where the granting of said authorization is not required by law.
2. b) The Treatment is necessary to safeguard the vital interest of the Holder and he is physically or legally incapacitated. In these events, the legal representatives must grant their authorization.
3. c) The Treatment refers to data that is necessary for the recognition, exercise or defense of a right in a judicial process.
4. d) The Treatment has a historical, statistical or scientific purpose. In this event, measures must be adopted to suppress the identity of the Holders.

4.3. VIDEO SURVEILLANCE

2K SAS GROUP uses various means of video surveillance installed in different parts of its facilities or offices. The information collected will be used for the safety of people, property and facilities. This information can be used as evidence in any type of process before any type of authority and organization.

4.4. PURPOSE

The purposes of the Processing of Personal Data carried out by GRUPO 2K SAS are the following:

• Provision of the services offered.
• Execution of signed contracts.
• Develop marketing and promotional activities
• Customer service and marketing.
• Sending information related to the contractual relationship.
• Registration of statistical information of clients.
• Registration of supplier information.
• Contractual statistics and services offered or provided.
• Send information about new products and services, or about changes to them.
• Send commercial, advertising or promotional information through physical or electronic mail, mobile devices and any other analog or digital means of communication, created or to be created; about products and services, events, campaigns and promotions of a commercial or advertising nature, carried out by GRUPO 2K SAS
• Evaluate the quality of the services provided and customer satisfaction.
• Provide information to internal audit processes.
• Communication, consolidation, organization, updating, control, accreditation, assurance, statistics, reporting, maintenance, interaction, and management of actions, information, and activities in which suppliers are related or linked, with GRUPO 2K SAS
• Execution of the corresponding employment contract.
• Comply with the obligations derived from the employment relationship and carry out all the necessary procedures before the authorities, such as the Social Security System, the ARL, the Compensation Fund, the EPS and the Pension and Severance Funds.
• Carry out procedures before the Directorate of National Taxes and Customs-DIAN, or any other activity derived from the applicable legislation.
• Matters that are required by the Administrative and Human Resources Area of ​​GRUPO 2K SAS , within which it is possible to state the full identification of the worker, filing and management of their contact information, the professional and academic information of the worker, among others .
• To notify family members, the 123 hotline and any priority service in case of emergencies during your stay at the GRUPO 2L SAS facilities
• Communication in general, registration, training, authorizations and for the management of activities or actions in which employees and their families are related to GRUPO 2K SAS
• Carry out selection processes for personnel and officials, in accordance with the selection policies of GRUPO 2K SAS .
• Access, consult, compare and evaluate all the information that is stored on the Holders in the databases of any credit, financial, judicial record or security risk center legitimately constituted, of a state or private, national or foreign nature.
• Investigate, verify and validate the information provided by the Holders, with any information from which GRUPO 2K SAS legitimately dispose.

Yes GROUP 2K SAS If you are not able to carry out the treatment by your own means, you may transfer the data collected so that they are processed by a third party, after notifying the Holders of the data collected, who will be in charge of the treatment and must guarantee suitable conditions of confidentiality and security of the information transferred for treatment.

The person in charge or the person in charge of the treatment will make use of the data solely and exclusively for the purpose that has been informed to the Holder of Personal Data. For no reason may deceptive or fraudulent means be used to carry out data processing, and in cases where the use has been defined as temporary, the information may only be used during the period that is necessary for the purpose for which it was requested.

5. AUTHORIZATION.

The Processing of Personal Data carried out by GRUPO 2K SAS requires the free, prior, express and informed consent of the Holder. GRUPO 2K SAS , in its capacity as Responsible for the Processing of Personal Data, has provided the necessary mechanisms to obtain the authorization of the Owner or legitimate representatives, by signing the AUTHORIZATION FORM and other direct means that the owner of the data may use. data.

5.1 AUTHORIZATION FOR THE PROCESSING OF PERSONAL DATA.

The authorization may be given by means of a physical, electronic document or any other format that allows guaranteeing its subsequent consultation, and that, in addition, can be demonstrated, unequivocally, that the Owner of the Personal Data: a) authorized the treatment, b ) knows and accepts that GRUPO 2K SAS will collect and use the information for the purposes for which it has been informed.

By virtue of the foregoing, the requested authorization must include:

1. a) The Data Controller and what data is collected;
2. b) The purpose of data processing;
3. c) The rights of access, correction, updating or deletion of the personal data provided by the owner.
4. d) If Sensitive Data is collected.
5. e) The identification, physical or electronic address and telephone number of the Treatment Manager.

5.2 REVOCATION OF THE AUTHORIZATION.

The owner of the personal data may at any time request GRUPO 2K SAS the revocation of the authorization granted, by filing a claim. The revocation of the authorization will not proceed when the owner has a legal or contractual duty to remain in the database(s).

If the legal term to address the claim has expired, GRUPO 2K SAS has not deleted the personal data, the owner will have the right to request the Superintendence of Industry and Commerce to order the revocation of the authorization.

6. RIGHTS OF PERSONAL DATA HOLDERS.

GRUPO 2K SAS , guarantees the owner of personal data and in accordance with the provisions of Article 8 of Law 1581 of 2012 and Decree 1377 of 2013, the full exercise of the rights listed below:

1. a) Know, update and rectify your personal data. This right may also be exercised, against partial, inaccurate, incomplete, fragmented, misleading data, or those whose treatment is expressly prohibited or has not been authorized. b) Request proof of the authorization granted to GRUPO 2K SAS for the processing of your personal data.
2. c) Be informed of the use and treatment given to your personal data, upon request. d) Submit complaints to the Superintendence of Industry and Commerce for violations of the provisions of the law and other regulations that modify, add or complement it. e) Revoke the authorization or request the deletion of one or more data when the principles, rights and constitutional and legal guarantees are not respected in the treatment. The revocation or deletion will proceed when the Superintendence of Industry and Commerce has determined that in the processing of the data, conduct contrary to the law and the Constitution has been incurred.
3. f) Free access to your personal data that have been processed. OBLIGATIONS OF THE HOLDERS OF PERSONAL DATA

The following are the obligations, duties, minimum practices and warnings that should guide the conduct of the owner of the information, subject to this privacy policy.

• The user agrees to provide GRUPO 2K SAS true and complete information about himself. Additionally, the user undertakes to keep this information updated.
• 2K SAS GROUP reserves the right to withdraw without prior notification to the user if the information is considered harmful or harmful.
• 2K SAS GROUP is not responsible for the use that third parties may make with the information improperly secured and protected by the user. • The user will not collect or disclose the personal data or information of other users of the GRUPO 2K SAS website.
• The provision of false information or the omission of any obligation, gives the right to GRUPO 2K SAS to automatically terminate, without prior notice and definitively, the provision of services to the user.

8. AREA RESPONSIBLE FOR HANDLING REQUESTS, QUERIES AND CLAIMS.

2K SAS GROUP will be responsible for the attention of requests, queries, claims, complaints or for the exercise of the rights of the Holder of personal information. For the attention of the holders, GRUPO 2K SAS determines that the administrative area will be in charge of dealing with the requests, queries and claims that they formulate.

9. PROCEDURE FOR ACCESS AND CONSULTATION.

The Owner of the data, or their successors in title, may consult the information that rests in the databases in possession of GRUPO 2K SAS , for which they must formulate the corresponding request in writing and file it with the representative in charge of GRUPO 2K SAS to the email brunalingerie@hotmail.com, or file them in our main warehouse located in the city of Medellín, at Calle 35 No. 80ª – 36 from Monday to Friday from 8:00 am to 12:00 noon. and from 1:00 p.m. to 4:00 p.m.,

To prevent unauthorized third parties from accessing the personal information of the Data Owner, it will be necessary to previously establish the Owner's identification. When the request is made by a person other than the Holder and it is not proven that he is acting on behalf of the Holder, it will be considered as not submitted. The query must contain

description of the facts that give rise to the query, suggestion or claim; terms of the request and address for notification, this will be attended to within a maximum term of ten (10) business days from the date of receipt. When it is not possible to respond to the query within said term, the interested party will be informed, stating the reasons for the delay and indicating the date on which the query will be addressed, which in no case may exceed five (5) business days following the expiration of the first term.

10. PROCEDURE FOR SUBMITTING CLAIMS.

The Holder, or his successors in title, who consider that the information contained in the GRUPO 2K SAS databases must be subject to correction, updating, deletion, or when they identify the alleged breach of any of the duties contained in the law and other regulations that develop it, they may file a claim with GRUPO 2K

SAS which will be processed under the following rules, in accordance with article 15 of Law 1581 of 2012:

1. a) The claim will be made through a request filed with GRUPO 2K SAS to the email at brunalingerie@hotmail.com, or file them in our main warehouse located in the city of Medellín, at Calle 35 No. 80ª – 36 from Monday to Friday from 8:00 a.m. to 12:00 p.m. . and from 1:00 p.m. to 4:00 p.m.,
2. b) To prevent unauthorized third parties from accessing the personal information of the Data Owner, it will be necessary to previously establish the Owner's identification. When the request is made by a person other than the Holder and it is not proven that he is acting on behalf of the Holder, it will be considered as not submitted.
3. c) The request must contain the following information:

• The identification of the Holder
• Contact details (physical and/or electronic address and contact telephone numbers). • The documents that prove the identity of the Holder, or the representation of his representative.
• The clear and precise description of the personal data with respect to which the Owner seeks to exercise any of the rights.
• The description of the facts that give rise to the claim.
• The documents that you want to enforce.
• Signature, identification number and fingerprint.

1. d) If the claim is incomplete, GRUPO 2K SAS will require the interested party within five (5) days following receipt of the claim to correct the failures. After one (1) months from the date of the request, without the applicant submitting the required information, it will be understood that the claim has been withdrawn.
2. e) In the event that the person receiving the claim is not competent to resolve it, they will notify the appropriate person within a maximum term of two (2) business days and inform the interested party of the situation.
3. f) Once the complete claim is received, it will be considered as "In Process" and this status must be maintained until the claim is decided.
4. g) The maximum term to address the claim will be ten (10) business days from the day following the date of receipt. When it is not possible to address the claim within said term, the interested party will be informed of the reasons for the delay and the date on which their claim will be addressed, which in no case may exceed five (5) business days following the expiration of the first term.
5. DELETION OF DATA.

The Holder has the right to request GRUPO 2K SAS the deletion of your personal data when:

• Consider that your data is not being processed in accordance with the principles, duties and obligations set forth in Law 1581 of 2012.
• They have ceased to be necessary or pertinent for the purpose for which they were collected.
• This deletion implies the total or partial elimination of personal information as requested by the Owner in the records, files, databases or treatments carried out by GRUPO 2K SAS.

It is important to take into account that the right of cancellation is not absolute and the person in charge can deny the exercise of it when:

• The Owner has a legal or contractual duty to remain in the database. • The deletion of data hinders judicial or administrative actions related to tax obligations, the investigation and prosecution of crimes or the updating of administrative sanctions.
• The data is necessary to protect the legally protected interests of the Owner, to carry out an action based on the public interest, or to comply with a legal obligation acquired by the Owner.

12. SECURITY OF THE INFORMATION.

2K SAS GROUP guarantees the use of technical, human and administrative measures necessary to grant security to personal data and other information subject to treatment, avoiding their adulteration, loss, consultation, use or unauthorized or fraudulent access. Access to personal data is restricted to its Holders and GRUPO 2K SAS will not allow access to this information by third parties under conditions other than those announced, with the exception of an express request from the Owner of the data or legitimate persons in accordance with national regulations.

13. EFFECTIVENESS AND NOTICE OF POSSIBLE SUBSTANTIAL CHANGES IN TREATMENT POLICIES.

This Policy for the Treatment of Personal Data is in force from the date of its issuance and will be subject to updates to the extent that new legal provisions on the matter are modified or issued.

When these conditions are met, GRUPO 2K SAS will inform the holders of personal data, their successors in title or representatives, the new measures issued on the matter, before implementing the new policies. In addition, you must obtain a new authorization from the owner when the change refers to the purpose of the treatment.